NRH Chemicals products are available through our network of trade and retail partners across Australia.
NRH Chemicals
Version 1.0 · Prepared 13 November 2026 · Status: Management review required
Provide an accessible and fair way for retail and wholesale customers to raise concerns about products, orders, delivery, service and safety.
Customers may contact NRH by email at info@nrhchemicals.com.au or phone on 02 9894 7360, supplying their order number and a description of the concern.
NRH aims to acknowledge complaints promptly, review relevant records and request reasonable evidence such as photographs, packaging or batch numbers when necessary.
Reports of leaks, injury, contamination, incorrect hazard labels or potentially unsafe products should be escalated immediately for assessment and possible containment or recall.
NRH will communicate findings and offer an appropriate remedy under the contract and applicable law. Customers may request review if dissatisfied with the initial response.
Complaint information will be handled under the Privacy Policy. Records may be used to identify recurring problems and improve products or service.
This policy does not restrict Australian Consumer Law rights or access to regulators and external dispute resolution options.
NRH Chemicals
ABN 94 112 422 474
10-10 Production Place, Jamisontown NSW 2750
02 9894 7360
Email: info@nrhchemicals.com.au
Website: www.nrhchemicals.com.au
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