Customer Terms & Conditions

1. Introduction

Welcome to NRH Chemicals.

These Terms & Conditions govern purchases made through our website, www.nrhchemicals.com.au, by retail customers purchasing products for personal, domestic, commercial or general business use.

By placing an order through our website, you agree to these Terms & Conditions.

These terms apply to standard retail purchases only. Approved retailers, distributors and wholesale account customers may be subject to separate Retailer & Distributor Terms & Conditions.

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL).

2. Products and Availability

2.1. NRH Chemicals supplies a range of chemical products, cleaning products, lubricants, solvents, accessories and related goods.

2.2. Product descriptions, photographs, specifications and other information are provided to assist customers in selecting suitable products.

2.3. Product availability may change without notice.

2.4. We reserve the right to limit purchase quantities or decline an order where reasonably necessary, including due to stock availability, safety requirements, delivery restrictions or suspected fraudulent activity.

2.5. We may update product specifications, packaging or labelling, provided any changes comply with applicable laws and do not affect existing consumer rights.

3. Pricing and Payment

3.1. All prices displayed on our website are in Australian dollars (AUD) and include GST unless otherwise stated.

3.2. Shipping and handling charges, where applicable, will be displayed during checkout before payment.

3.3. Full payment is required before an order is processed or dispatched unless otherwise agreed in writing.

3.4. We accept the payment methods displayed at checkout.

3.5. If a pricing or website error occurs, we may contact you before accepting or fulfilling the order to confirm the correct price. We will not charge an increased amount without your agreement.

3.6. If an order cannot be fulfilled, any payment received for the unavailable goods will be refunded.

4. Orders and Order Confirmation

4.1. After placing an order, you will receive an order acknowledgement by email.

4.2. An automated acknowledgement does not necessarily constitute acceptance of the order.

4.3. We may contact you if further information is required to process your order.

4.4. Customers are responsible for ensuring their contact details, delivery address and order information are accurate.

4.5. Requests to amend or cancel an order should be made as soon as possible. Changes may not be possible once an order has been prepared or dispatched.

5. Shipping and Delivery

5.1. NRH Chemicals delivers to eligible locations within Australia, subject to product restrictions and freight availability.

5.2. Delivery costs are calculated based on factors including destination, weight, dimensions, product classification and handling requirements.

5.3. Estimated delivery times are indicative and may vary due to carrier schedules, weather, regional accessibility and other circumstances.

5.4. We will take reasonable steps to dispatch orders within the timeframes communicated to customers.

5.5. Some products may require specialised freight services due to their chemical or dangerous goods classification.

5.6. Deliveries to PO Boxes, parcel lockers or Australia Post collection points are unavailable for dangerous goods and other restricted products.

5.7. Customers must provide a suitable delivery address where goods can be safely delivered.

5.8. If a delivery cannot be completed due to an incorrect address, failed delivery attempt or unsuitable delivery location, reasonable additional freight or redelivery charges may apply where the issue is attributable to the customer.

5.9. Nothing in this section limits your rights where NRH Chemicals fails to supply goods within a reasonable time or otherwise breaches applicable consumer guarantees.

6. Dangerous Goods and Restricted Products

6.1. Certain NRH Chemicals products may be classified as dangerous goods under applicable Australian transport legislation and the Australian Dangerous Goods Code.

6.2. These products may be subject to restrictions on transport, storage, handling and delivery.

6.3. We reserve the right to refuse or cancel an order where the product cannot lawfully or safely be supplied or delivered.

6.4. Customers must not request delivery arrangements that would breach applicable dangerous goods requirements.

6.5. Where required by law, customers may be asked to provide information confirming that they are eligible to purchase or receive particular products.

6.6. Customers are responsible for following applicable safety instructions and legal requirements when using, storing or disposing of chemical products.

7. Product Safety and Intended Use

7.1. Customers should read all product labels, instructions, warnings and applicable Safety Data Sheets (SDS) before using chemical products.

7.2. Products must be used only for suitable applications and in accordance with relevant safety instructions.

7.3. Customers should use appropriate personal protective equipment and ensure suitable ventilation, storage and handling conditions where required.

7.4. Chemical products must not be mixed unless the combination is expressly identified as safe in the relevant product instructions.

7.5. Customers are responsible for assessing whether a product is suitable for their intended application, taking into account the product information supplied and any advice provided by NRH Chemicals.

7.6. Nothing in this section limits any applicable consumer guarantees, including guarantees relating to acceptable quality, fitness for a disclosed purpose or correspondence with description.

8. Returns, Refunds and Exchanges

8.1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Your rights under the Australian Consumer Law apply regardless of our change-of-mind returns policy.

8.2. Change-of-Mind Returns

NRH Chemicals is not required to accept change-of-mind returns.

However, we may consider a return request made within 30 days of delivery, subject to approval.

For change-of-mind returns, products must generally be:

• Unopened and unused.
• In their original packaging.
• In a condition suitable for resale.
• Accompanied by proof of purchase.

Due to safety, contamination and transport requirements, certain chemical products may not be eligible for change-of-mind returns.

Approved change-of-mind returns may be subject to reasonable return freight and restocking charges, disclosed before the return is authorised.

These restrictions do not apply where a customer is exercising their rights under the Australian Consumer Law.

8.3. Incorrect, Damaged or Faulty Products

If you receive an incorrect, damaged or potentially faulty product, please contact NRH Chemicals as soon as reasonably possible.

We may request photographs, batch numbers, packaging details or other relevant information to help assess the issue.

Customers should not use a product that appears damaged, leaking, incorrectly labelled or unsafe.

Where a product fails to meet applicable consumer guarantees, NRH Chemicals will provide the remedy required by law.

9. Order Cancellations

9.1. Customers may request cancellation before dispatch.

9.2. Where an order has not been dispatched, we will consider cancellation requests and advise whether cancellation is possible.

9.3. Once an order has been dispatched, cancellation may not be possible, and any return will be handled in accordance with Section 8.

9.4. NRH Chemicals may cancel an order where products are unavailable, payment cannot be verified, delivery cannot be lawfully completed or another legitimate reason prevents fulfilment.

9.5. If we cancel an order after receiving payment, we will refund the amount paid for goods and services that will not be supplied.

10. Website Information

10.1. We take reasonable care to provide accurate product information on our website.

10.2. Product images may vary slightly from actual packaging due to design updates or changes in supply.

10.3. We may update website content, product information and availability from time to time.

10.4. Where website information is incorrect or misleading, your rights under applicable consumer protection laws remain unaffected.

11. Customer Accounts

11.1. Customers may be able to create an account to manage orders, delivery details and purchase history.

11.2. Customers are responsible for keeping account login details secure.

11.3. You must notify us if you suspect unauthorised access to your account.

11.4. We may suspend accounts where reasonably necessary to investigate fraud, misuse or security concerns.

12. Promotions and Discount Codes

12.1. Promotional offers and discount codes may be subject to specific eligibility requirements, expiry dates and usage limits.

12.2. Unless otherwise stated, promotional codes cannot be combined with other offers.

12.3. Discount codes have no cash value and cannot be exchanged for money.

12.4. We may decline a discount code that has expired, has already been redeemed or does not meet its stated conditions.

12.5. Promotions will be administered in accordance with applicable Australian consumer laws.

13. Intellectual Property

13.1. The NRH Chemicals website, including its branding, photographs, graphics, product content and other original materials, may be protected by intellectual property laws.

13.2. Website content must not be reproduced or used commercially without permission from the relevant rights holder, except where permitted by law.

14. Privacy and Personal Information

14.1. NRH Chemicals collects and uses personal information to process orders, communicate with customers, arrange deliveries and administer customer accounts.

14.2. Personal information is handled in accordance with applicable Australian privacy laws and our published Privacy Policy.

14.3. Customers should refer to our Privacy Policy for further information about how personal information is collected, used, disclosed and protected.

15. Liability

15.1. NRH Chemicals does not exclude or restrict liability where doing so would be unlawful.

15.2. Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.

15.3. To the extent permitted by law, NRH Chemicals is not responsible for losses caused solely by a customer's misuse of products, failure to follow appropriate safety instructions or unlawful handling or storage.

15.4. Each party remains responsible for its obligations under applicable law.

16. Changes to These Terms

16.1. NRH Chemicals may update these Terms & Conditions from time to time.

16.2. Updated terms will be published on our website with a revised effective date.

16.3. Changes will not retrospectively alter the terms of an order already accepted unless required by law or agreed with the customer.

17. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia, together with applicable Commonwealth legislation.

Nothing in this clause limits any rights a customer may have under applicable Australian law.

18. Contact Us

For questions about orders, products, shipping, returns or these Terms & Conditions, please contact: