1. Introduction

Welcome to the NRH Chemicals website, operated by NRH Chemicals, also known as the Blaster Group (ABN 94 112 422 474).

These Website Terms of Use ("Terms") govern your access to and use of our website, www.nrhchemicals.com.au, including its content, online store, customer accounts, product information, resources and related services.

NRH Chemicals is an Australian family-owned business supplying industrial chemicals, solvents, automotive products, cleaning products, lubricants, maintenance supplies and related accessories.

By accessing or using our website, you agree to comply with these Terms to the extent they are legally enforceable.

If you do not agree with these Terms, please discontinue use of the website.

These Terms should be read alongside our:

• Privacy Policy.
• Shipping & Delivery Policy.
• Returns, Refunds & Exchanges Policy.
• Customer Terms & Conditions.
• Retailer & Distributor Terms & Conditions, where applicable.
• Dangerous Goods & Chemical Safety Policy.
• Product Safety & Safety Data Sheet Policy.

Nothing in these Terms excludes, restricts or modifies rights that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.

2. Business Information

The website is operated by:

References to "NRH Chemicals", "Blaster Group", "we", "us" or "our" refer to the business operating under the above ABN.

References to "you", "your" or "user" refer to any individual or organisation accessing or using our website.

3. Acceptance and Application of Terms

These Terms apply to all website visitors, registered account holders and customers using our online services.

Additional terms may apply when you:

• Purchase products.
• Register a customer account.
• Apply for wholesale or distributor access.
• Request a quotation.
• Enter a promotional offer.
• Access restricted or account-specific content.

Where separate contractual terms govern a transaction, those terms apply to the relevant transaction, subject to applicable law.

If there is an inconsistency between these Website Terms and specific terms expressly agreed for a purchase, the specific purchase terms will generally prevail to the extent of that inconsistency.

4. Permitted Website Use

You may access and use our website for lawful purposes, including:

• Browsing our product catalogue.
• Reviewing product descriptions and specifications.
• Accessing available Safety Data Sheets.
• Requesting quotations.
• Purchasing products.
• Managing your customer account.
• Contacting our customer service team.
• Accessing information about our business.

You must not use the website in a manner that is unlawful, fraudulent, misleading or harmful to NRH Chemicals, its customers or third parties.

5. Prohibited Activities

When using our website, you must not:

• Attempt to gain unauthorised access to website systems or accounts.
• Interfere with website security or functionality.
• Introduce viruses, malicious code or harmful software.
• Use the website to facilitate unlawful transactions.
• Provide false or misleading information.
• Impersonate another individual or organisation.
• Attempt to bypass purchasing restrictions.
• Use automated systems to excessively access or disrupt the website.
• Copy or commercially exploit website content without authorisation.
• Misrepresent an association with NRH Chemicals.
• Use our website in a way that infringes another person's rights.

We may take reasonable action to investigate or restrict misuse of our website.

6. Customer Accounts

Customers may be able to register an account to access order history, manage contact information and use other website features.

When registering an account, you agree to provide accurate and current information.

You are responsible for taking reasonable steps to maintain the confidentiality of your account credentials.

You should notify NRH Chemicals promptly if you become aware of suspected unauthorised access to your account.

We may suspend or restrict an account where reasonably necessary to address security concerns, suspected fraud, unlawful activity or a material breach of these Terms.

Where practicable and appropriate, we will provide notice and an opportunity to resolve the issue.

7. Eligibility to Purchase Products

Some products sold by NRH Chemicals may be subject to legal, safety, transport or other purchasing restrictions.

By placing an order, you represent that you are legally permitted to purchase the relevant products.

NRH Chemicals may request information reasonably necessary to verify eligibility, including:

• Customer identity.
• Business details.
• Delivery address.
• Relevant licences or authorisations.
• Intended use where legally relevant.
• Other information required by applicable law.

We may decline or cancel a transaction where supplying the product would be unlawful or where applicable eligibility requirements cannot be satisfied.

Any cancellation or refund will be handled in accordance with applicable law and our relevant sales terms.

8. Product Information and Accuracy

NRH Chemicals aims to provide accurate and useful product information.

Our website may include:

• Product descriptions.
• Technical specifications.
• Chemical concentrations and grades.
• Container sizes.
• Product images.
• Safety information.
• Safety Data Sheets.
• Certificates of Analysis, where available.
• Usage information.
• Product availability.

We take reasonable steps to maintain accurate information, but occasional errors, omissions or outdated information may occur.

Product images are generally illustrative and may not reflect every packaging variation or label update.

Customers should verify that a product is suitable for their intended application before purchasing or using it.

Where technical suitability is critical, customers should review the relevant product documentation and seek appropriate professional advice.

Nothing in this section limits statutory guarantees relating to product descriptions, acceptable quality or fitness for purpose.

9. Chemical Safety and Responsible Use

NRH Chemicals supplies products that may be hazardous, flammable, corrosive, toxic, environmentally hazardous or otherwise subject to specific safety requirements.

Customers must take appropriate precautions when purchasing, storing, transporting, handling or using chemical products.

Customers should:

• Read the relevant Safety Data Sheet before use.
• Follow product label instructions.
• Use appropriate personal protective equipment.
• Ensure suitable ventilation and storage.
• Keep chemicals away from incompatible substances.
• Follow applicable workplace health and safety requirements.
• Comply with relevant dangerous goods transport requirements.
• Prevent unauthorised access to hazardous products.
• Dispose of chemicals and packaging lawfully.

Chemical products must not be used for unlawful or unsafe purposes.

Website descriptions, general guides and marketing content are not substitutes for product-specific safety documentation or qualified technical advice.

10. Safety Data Sheets and Technical Documents

NRH Chemicals may make Safety Data Sheets (SDS), technical documents and other product information available through its website or upon request.

These documents are intended to assist customers in understanding relevant product hazards, handling precautions and technical characteristics.

Customers should ensure they are using documentation applicable to the actual product, formulation and jurisdiction.

Safety documentation may be revised by manufacturers or suppliers.

Where a discrepancy exists between general website content and current product-specific safety information, customers should seek clarification before use.

Customers remain responsible for meeting applicable obligations relating to chemical handling, workplace safety and storage.

11. Online Orders and Contract Formation

Products displayed on our website constitute an invitation for customers to place orders and are not necessarily an unconditional offer to supply.

When you submit an order, you are requesting to purchase the selected products under the applicable sales terms.

An automated order acknowledgement confirms that your order has been received but does not necessarily mean it has been accepted for fulfilment.

NRH Chemicals may review orders for:

• Product availability.
• Payment verification.
• Pricing accuracy.
• Delivery eligibility.
• Dangerous goods transport restrictions.
• Suspected fraud.
• Applicable purchasing requirements.

An order is accepted when NRH Chemicals confirms acceptance or begins fulfilment, unless otherwise specified in the applicable sales terms.

Where we cannot accept an order, we will notify the customer and arrange an appropriate refund of any payment received.

12. Pricing and Product Availability

Unless otherwise stated, website prices are displayed in Australian dollars (AUD).

Applicable GST treatment will be identified during the purchasing process.

Delivery charges and other applicable fees will be disclosed before an order is finalised.

Prices and availability may change without prior notice for future orders.

NRH Chemicals aims to maintain accurate pricing; however, genuine errors may occasionally occur.

Where a material pricing error is identified before an order is accepted, we may contact the customer to offer the correct price or decline the order and refund any payment received.

We will not automatically impose an additional charge on an accepted order without the customer's agreement.

Any applicable statutory rights remain unaffected.

13. Payment and Transaction Security

NRH Chemicals may offer payment options through approved third-party payment providers.

Customers must provide accurate payment information and be authorised to use the selected payment method.

Transactions may be subject to verification, fraud prevention and payment provider requirements.

NRH Chemicals is not responsible for independent payment provider services beyond obligations imposed by applicable law or arising from our own conduct.

Orders requiring advance payment will generally not be processed until payment has been received and cleared.

Approved wholesale credit arrangements are governed by separately agreed trading terms.

14. Shipping and Delivery

Shipping services are subject to our Shipping & Delivery Policy and any applicable order-specific arrangements.

Delivery options may vary according to:

• Product classification.
• Dangerous goods restrictions.
• Delivery location.
• Carrier availability.
• Shipment size and weight.
• Site access and unloading requirements.

Dangerous goods cannot be delivered through unauthorised freight services.

Delivery to PO Boxes, parcel lockers or Australia Post collection points is unavailable for dangerous goods.

Customers should provide accurate delivery information and advise of any relevant site restrictions.

Estimated delivery times are not guaranteed unless expressly agreed.

15. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Returns, Refunds & Exchanges Policy and applicable Australian Consumer Law requirements.

NRH Chemicals may offer discretionary change-of-mind returns for eligible unopened and unused products.

Certain chemical products may be unsuitable for discretionary return due to safety, contamination or transport considerations.

Customers must contact NRH Chemicals before arranging the return of dangerous goods.

Nothing in our returns procedures limits statutory rights relating to faulty, damaged, incorrectly supplied or otherwise non-conforming products.

16. Wholesale, Retailer and Distributor Access

NRH Chemicals may provide approved businesses with access to wholesale pricing, commercial accounts or other business-specific services.

Access may be subject to:

• Account approval.
• Business verification.
• Agreed pricing arrangements.
• Minimum order requirements.
• Payment terms.
• Applicable credit assessment.
• Separate wholesale or distributor conditions.

Wholesale account approval does not automatically establish a credit facility.

Commercial customers must comply with their applicable agreed trading terms.

Resellers remain independent businesses and are responsible for their own lawful resale practices.

NRH Chemicals does not require retailers or distributors to maintain fixed or minimum resale prices.

17. Promotions and Discount Codes

NRH Chemicals may offer promotional discounts, special pricing or discount codes.

Promotions may be subject to conditions relating to:

• Eligibility.
• Validity periods.
• Eligible products.
• Minimum purchase values.
• Single-use restrictions.
• Customer account requirements.
• Combination with other promotions.

Applicable conditions will be communicated with the promotion.

NRH Chemicals may decline the use of an expired, invalid or fraudulently obtained code.

Any promotional change or cancellation will be managed consistently with applicable law.

18. Intellectual Property

Unless otherwise stated, the website and its original content are owned by NRH Chemicals or used with permission from relevant rights holders.

This may include:

• Business names and logos.
• Website design.
• Product descriptions.
• Original photographs.
• Graphics.
• Written articles.
• Marketing materials.
• Product guides.
• Other original content.

Third-party trademarks, product names, images and documents remain the property of their respective owners.

Users may access website content for ordinary personal or internal business reference purposes.

You must not reproduce, distribute, modify, publish or commercially exploit protected content without appropriate permission, except where permitted by law.

Nothing in these Terms prevents uses authorised under applicable copyright legislation.

19. Trademarks and Brand Representation

The NRH Chemicals and Blaster Group names, logos and associated branding must not be used in a way that falsely suggests endorsement, partnership or authorisation.

Retailers and distributors may use approved brand materials in accordance with any applicable written permissions or brand guidelines.

Unauthorised use of our branding may result in a request to remove or correct the relevant material.

20. User Submissions and Reviews

Customers may be able to submit product reviews, feedback, enquiries or other content through our website.

By submitting content, you confirm that you have the necessary rights to provide it and that it is not unlawful, misleading, defamatory or infringing.

You grant NRH Chemicals a non-exclusive, royalty-free licence to use, reproduce and display content you voluntarily submit for the purpose for which it was provided, including displaying genuine product reviews, subject to applicable law and privacy requirements.

We may moderate or remove content where reasonably necessary to address unlawful material, spam, personal information exposure or other legitimate concerns.

We will not knowingly manipulate customer reviews in a way that is misleading or deceptive.

21. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, delivery tracking services or external resources.

These services may operate under their own terms and privacy policies.

NRH Chemicals does not control all content or practices of independent third parties.

Links are provided for convenience and do not necessarily indicate endorsement.

Nothing in this section excludes liability that cannot lawfully be excluded.

22. Website Availability and Technical Issues

NRH Chemicals aims to maintain a functional and accessible website.

However, website access may occasionally be interrupted by:

• Scheduled maintenance.
• Technical faults.
• Hosting or network disruptions.
• Software updates.
• Cybersecurity incidents.
• Third-party service interruptions.
• Circumstances outside our reasonable control.

We may temporarily suspend website functionality where reasonably necessary for maintenance, security or operational purposes.

We do not guarantee uninterrupted access or that the website will be free from all technical errors.

This does not affect rights or remedies that cannot lawfully be excluded.

23. Website Security

Users must not attempt to compromise website security or interfere with its operation.

Prohibited conduct includes:

• Unauthorised access attempts.
• Credential theft.
• Malicious software distribution.
• Unauthorised data extraction.
• Interference with website infrastructure.
• Attempts to bypass access controls.
• Fraudulent transactions.

NRH Chemicals may take appropriate steps to protect its website, systems, customers and business information.

Suspected unlawful activity may be reported to relevant authorities where appropriate.

24. Privacy and Personal Information

NRH Chemicals handles personal information in accordance with its Privacy Policy and applicable privacy legislation.

Information collected through our website may be used for purposes including:

• Order processing.
• Customer account management.
• Delivery arrangements.
• Customer service.
• Fraud prevention.
• Website functionality.
• Marketing where permitted.
• Legal and regulatory compliance.

Please review our Privacy Policy for further information about personal information collection, disclosure, security, access and correction.

25. Cookies and Analytics

Our website may use cookies and similar technologies to support shopping cart functionality, customer preferences, website analytics and other services.

Some technologies may be provided by third-party platforms.

Where required by law, consent will be sought for relevant tracking activities.

Further information is available in our Privacy Policy and Cookie & Tracking Notice.

26. Information and General Advice Disclaimer

Information published on the NRH Chemicals website is provided for general product and business information purposes.

Although we take reasonable care in preparing website content, general articles, guides and recommendations may not address every individual application or circumstance.

Customers should not rely solely on general website information when making safety-critical or technically specialised decisions.

For chemical products, customers should consult relevant product documentation and obtain professional advice where appropriate.

Nothing in this section limits statutory rights relating to information, representations or products supplied by NRH Chemicals.

27. Limitation of Liability

To the maximum extent permitted by law, NRH Chemicals excludes liability for losses arising solely from circumstances beyond its reasonable control or from misuse of the website by a user, except where liability cannot lawfully be excluded.

NRH Chemicals does not exclude or restrict liability for:

• Rights and remedies under the Australian Consumer Law that cannot lawfully be excluded.
• Fraud or fraudulent misrepresentation.
• Liability that cannot be excluded under applicable legislation.
• Other matters for which exclusion would be unlawful.

Any limitation of liability in these Terms is subject to applicable statutory protections and the specific circumstances of the relevant claim.

28. Indemnity

To the extent permitted by law, you may be responsible for reasonable losses directly caused by your unlawful, fraudulent or deliberate misuse of the website.

This provision does not require you to indemnify NRH Chemicals for losses caused by our own negligence, misconduct, breach of contract or breach of applicable law.

It does not limit any non-excludable statutory rights.

29. Suspension or Termination of Website Access

NRH Chemicals may suspend or restrict website access where reasonably necessary to:

• Protect website security.
• Prevent suspected fraud.
• Address unlawful activity.
• Respond to a material breach of these Terms.
• Comply with legal obligations.
• Protect other users or business systems.

Where appropriate, we will consider the seriousness of the issue and whether a less restrictive response is available.

Termination of website access does not automatically remove existing contractual obligations or statutory consumer rights.

30. Changes to Website Content and Services

NRH Chemicals may update product listings, website features, descriptions, prices and other content from time to time.

Changes may include:

• New product ranges.
• Discontinued products.
• Updated specifications.
• Revised safety information.
• Website functionality improvements.
• Changes to account features.
• Updated business policies.

Changes to website content will not retrospectively alter an accepted purchase contract unless permitted by law or agreed with the customer.

31. Changes to These Terms

NRH Chemicals may revise these Website Terms of Use to reflect changes in business operations, website functionality or applicable legislation.

The current version will be made available on our website.

Material changes affecting existing contractual rights will be managed in accordance with applicable law.

Continued website use after publication of revised Terms may indicate acceptance of the updated conditions where legally effective.

32. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia, subject to applicable Commonwealth legislation and mandatory legal protections.

Any dispute arising from these Terms will be subject to the jurisdiction of courts competent to hear the matter.

Nothing in this section prevents a customer from exercising rights available under applicable consumer protection legislation.

33. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or severed to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

34. No Waiver

A failure or delay by NRH Chemicals to exercise a right under these Terms does not automatically constitute a waiver of that right.

Any waiver must be lawful and will apply only to the circumstances for which it is given.

35. Contact Information

If you have questions about these Website Terms of Use, our products or your use of the website, please contact: