Customer & Ordering

• Terms & Conditions The terms for retail purchases on this website.
• Privacy Policy How we collect, use and protect personal information.
• Shipping & Delivery Delivery coverage, costs, timeframes and restrictions.
• Returns, Refunds & Exchanges ACL rights and change-of-mind returns.
• Website Terms of Use The terms for using this website.
• Cookie & Tracking Notice How this website uses cookies and tracking.
• Complaints & Customer Feedback How to raise a complaint and how we handle it.

Safety & Environment

• Safety Data Sheets (SDS) Download SDS & TDS documents for every product.
• Sustainability Report Our environmental commitments and priorities.
• Responsible Sourcing & Procurement How we select and assess our suppliers.
• Pollution Incident Response Plan How we prevent and respond to spills.
• Dangerous Goods & Chemical Safety Transport, storage and handling requirements.
• Product Safety & SDS Policy Safety documentation and product information.
• Product Recall & Quality Assurance Quality controls and recall procedures.
• Environmental & Waste Management Waste handling and environmental controls.
• Work Health & Safety Policy Our commitment to a safe workplace.

Trade & Accounts

• Become a Retailer Apply for a trade account and stock NRH products.
• Wholesale Account & Credit Policy Trade accounts, credit terms and conditions.
• Retailer & Distributor Code of Conduct Expectations for our retail partners.
• Supplier Code of Conduct The standards we expect from suppliers.
• Staff Login Access the store admin.

Business Integrity

• Modern Slavery Prevention Policy Our stance on forced labour and human trafficking.
• Anti-Bribery & Corruption Policy Zero tolerance for bribery and corrupt conduct.