1. Introduction

NRH Chemicals, also known as the Blaster Group, is committed to the responsible supply of chemical products and the provision of accurate, accessible and relevant product safety information.

As an Australian family-owned chemical supplier, we recognise the importance of ensuring customers have the information necessary to identify chemical hazards, understand product characteristics and make informed decisions regarding safe handling, storage, transport and use.

Our product range includes industrial chemicals, solvents, cleaning products, automotive products, lubricants, maintenance products and related accessories.

Some products may be classified as hazardous chemicals, dangerous goods for transport, or both.

This Product Safety & Safety Data Sheets Policy outlines our approach to product identification, safety documentation, technical information, quality assurance, traceability and customer safety communications.

Our commitment is to support the safe and informed use of the products we supply while meeting our applicable legal and regulatory obligations.

2. Purpose

The purpose of this policy is to establish clear principles for the provision and management of product safety information.

Our objectives are to:

• Provide accurate and relevant product safety documentation.
• Support access to Safety Data Sheets where required.
• Promote safe chemical handling, storage and use.
• Maintain appropriate product identification and labelling.
• Support product quality and batch traceability.
• Provide Certificates of Analysis where available and applicable.
• Respond appropriately to product safety concerns.
• Support the investigation of suspected product defects.
• Communicate relevant safety updates and recalls.
• Promote compliance with applicable Australian legislation.
• Encourage responsible chemical management throughout the supply chain.

3. Scope

This policy applies to chemical products and related safety information supplied by NRH Chemicals.

It covers, where relevant:

• Industrial solvents.
• Alcohols and hydrocarbon products.
• Cleaning chemicals.
• Degreasers and maintenance chemicals.
• Acids and alkaline products.
• Oxidising chemicals.
• Automotive chemical products.
• Lubricants.
• Other industrial and commercial chemical products.

It also applies to associated activities involving:

• Product identification.
• Safety Data Sheets.
• Technical documentation.
• Certificates of Analysis.
• Chemical labelling.
• Batch information.
• Product specifications.
• Product safety enquiries.
• Product recalls and safety notices.

Not every documentation requirement applies to every product. The applicable requirements depend on the product's classification, intended use and relevant legislation.

4. Applicable Legislation and Standards

NRH Chemicals aims to manage product safety information in accordance with applicable Australian legislation, codes and standards.

These may include:

• Work Health and Safety Act 2011 (NSW).
• Work Health and Safety Regulation 2017 (NSW).
• Applicable Australian workplace hazardous chemical requirements.
• Australian Dangerous Goods Code.
• Globally Harmonized System of Classification and Labelling of Chemicals (GHS), as implemented in Australia.
• Applicable chemical packaging and labelling requirements.
• Protection of the Environment Operations Act 1997 (NSW).
• Relevant requirements administered by the Australian Industrial Chemicals Introduction Scheme (AICIS).
• Applicable product-specific standards and regulatory requirements.

Safety documentation must reflect the applicable product and regulatory requirements.

Where legislation changes, NRH Chemicals will review relevant obligations and update its procedures as necessary.

5. Understanding Safety Data Sheets

A Safety Data Sheet, commonly referred to as an SDS, is a document that provides information about the hazards and safe management of a chemical product.

An SDS is intended to help workplaces, emergency responders and other users understand the chemical's properties, risks and recommended precautions.

An SDS may contain information about:

• Product identification.
• Hazard classification.
• Chemical composition.
• First aid measures.
• Firefighting measures.
• Accidental release measures.
• Handling and storage.
• Exposure controls.
• Personal protective equipment.
• Physical and chemical properties.
• Stability and reactivity.
• Toxicological information.
• Ecological information.
• Disposal considerations.
• Transport information.
• Regulatory information.

An SDS is not a substitute for a workplace risk assessment, appropriate training or product-specific technical advice.

6. SDS Availability

NRH Chemicals recognises the importance of providing customers with access to applicable Safety Data Sheets.

Where required by law, SDS documentation will be provided or made available in accordance with the relevant legal requirements.

Depending on the product and website functionality, customers may be able to obtain SDS documents through:

• Product pages on our website.
• Product labels containing a QR code.
• Direct email requests.
• Customer service enquiries.
• Other approved product documentation channels.

Where an SDS is not immediately available online, customers may contact NRH Chemicals to request the relevant document.

We aim to respond to SDS requests promptly, particularly where the information is required to assess an immediate safety concern.

7. SDS Accuracy and Currency

NRH Chemicals recognises that SDS documentation must accurately reflect the relevant chemical product and applicable requirements.

We aim to maintain suitable processes for obtaining, reviewing and updating SDS documents.

Relevant considerations include:

• Product identification.
• Chemical formulation.
• Hazard classification.
• Supplier information.
• Applicable Australian requirements.
• Document revision dates.
• Updated hazard information.
• Changes in product composition.

Where NRH Chemicals is responsible for preparing an SDS, applicable preparation and review requirements must be followed.

Where documentation is supplied by a manufacturer or another supplier, NRH Chemicals will take reasonable steps appropriate to its role to ensure the information provided is suitable and applicable.

Customers should confirm that the SDS corresponds to the product and formulation they have received.

8. SDS Review and Updates

Safety Data Sheets may require revision when significant new information becomes available.

For hazardous chemicals subject to Australian SDS requirements, manufacturers and importers generally have obligations to review SDS documents at least every five years and amend them when necessary.

Other suppliers may have different duties depending on their role.

NRH Chemicals will review its responsibilities and take appropriate action when updated SDS documentation becomes available or is required.

Updates may be necessary because of:

• New hazard information.
• Changes in chemical composition.
• Revised classifications.
• Changes to exposure standards.
• Updated emergency procedures.
• Changes to applicable legislation.
• Supplier documentation updates.

Customers should use the current SDS applicable to their product rather than relying on outdated copies.

9. SDS Language and Format

Where an SDS is required under Australian workplace safety legislation, it must meet the applicable Australian content and format requirements.

Australian SDS documents generally follow a standardised 16-section structure and must be prepared in English.

The information should be sufficiently clear to support identification of hazards and appropriate safety precautions.

Where customers require additional clarification, they may contact NRH Chemicals.

10. Product Identification

Accurate product identification is essential for safe chemical use.

Relevant identifying information may include:

• Product name.
• Chemical name.
• Concentration or grade.
• Supplier details.
• Batch or lot number.
• Product code.
• Container size.
• Relevant hazard classification.

Customers should verify that the product received matches the product ordered and is suitable for its intended application.

Products must not be used where their identity is uncertain.

11. Chemical Product Labelling

NRH Chemicals recognises the importance of appropriate chemical labelling.

Depending on the product and applicable legislation, labels may contain:

• Product identification.
• Supplier contact information.
• Hazard pictograms.
• Signal words.
• Hazard statements.
• Precautionary statements.
• Relevant dangerous goods information.
• Batch identification.
• Other legally required information.

Labels must be appropriate to the product and its intended supply arrangements.

Customers must not remove, obscure or alter legally required safety information.

Where a label is damaged, missing or illegible, the customer should contact NRH Chemicals for assistance before using the product if its identity or hazards cannot be reliably established.

12. QR Codes and Digital Product Documentation

NRH Chemicals may use QR codes or other digital tools to improve access to product documentation.

Where provided, a QR code may direct customers to:

• Safety Data Sheets.
• Certificates of Analysis.
• Product specifications.
• Technical information.
• Other relevant documentation.

The information available will depend on the particular product and documentation system.

Digital access is intended to improve convenience and traceability.

QR codes and digital systems do not replace legally required physical labelling or other mandatory safety information.

Customers who experience difficulty accessing documentation should contact our team.

13. Certificates of Analysis (COA)

A Certificate of Analysis is a document that may provide results of testing or verification against specified product characteristics.

Depending on the product, a COA may include:

• Product identification.
• Batch or lot number.
• Relevant chemical specifications.
• Test results.
• Test methods.
• Acceptance criteria.
• Document date.
• Supplier or manufacturer information.

COAs are not necessarily available for every product.

Where available, NRH Chemicals may provide COAs through product documentation systems or upon request.

Customers requiring a COA for a particular application should confirm its availability and suitability before purchasing.

14. Batch Numbers and Product Traceability

NRH Chemicals recognises the importance of maintaining appropriate product traceability.

Batch or lot identification may assist with:

• Product quality investigations.
• Supplier enquiries.
• Verification of product documentation.
• Identification of affected stock.
• Product recalls.
• Customer enquiries.
• Inventory management.

Customers may be asked to provide the batch number shown on their product when requesting technical or quality information.

Batch information should be retained where required or reasonably practicable.

15. Product Specifications and Chemical Grades

Chemical products may be supplied in different grades, concentrations and formulations.

Examples of product descriptions may include:

• Industrial grade.
• Technical grade.
• Laboratory grade.
• Pharmaceutical or food-related grades where specifically represented and supported.
• Different chemical concentrations.
• Specialised solvent grades.

Customers must not assume that products with similar names have identical specifications.

A product's suitability depends on its actual composition, specifications and intended application.

Where a particular grade, purity or specification is essential, customers should confirm the relevant details before purchase.

NRH Chemicals will not represent a product as meeting a particular standard or certification unless there is an appropriate basis for that representation.

16. Product Purity and Concentration

Chemical purity and concentration may vary according to product grade, formulation, manufacturing tolerances and batch specifications.

Customers should refer to applicable product specifications or batch-specific documentation where available.

Where exact purity is critical, such as for manufacturing, analytical processes or specialised applications, customers should verify the relevant specification before use.

A broad purity range stated in product information should not be interpreted as confirmation of an exact batch-specific result.

NRH Chemicals may assist with enquiries about available documentation, but customers remain responsible for assessing whether the product meets their application requirements.

This does not limit statutory guarantees or any expressly agreed product specifications.

17. Product Shelf Life and Storage Conditions

Some chemical products may have defined shelf lives, expiry dates or recommended storage conditions.

Other products may not have a specified expiry date.

Relevant considerations may include:

• Chemical stability.
• Temperature.
• Exposure to sunlight.
• Moisture.
• Container compatibility.
• Air exposure.
• Contamination.
• Manufacturer recommendations.

Customers should follow the applicable SDS, product label and technical documentation.

Products should not be used beyond a specified expiry date without appropriate verification of their continued suitability.

Where no expiry date is specified, customers should not assume that product quality remains unchanged indefinitely.

18. Safe Chemical Storage

Customers must assess and implement storage arrangements appropriate to the chemicals they hold.

Relevant considerations may include:

• Chemical compatibility.
• Fire and explosion hazards.
• Suitable ventilation.
• Temperature control.
• Container integrity.
• Secondary containment.
• Protection from moisture.
• Access restrictions.
• Emergency equipment.
• Environmental protection.

Storage requirements depend on the particular chemical, quantity and location.

Customers should consult relevant SDS information, applicable Australian Standards and workplace safety requirements.

19. Safe Handling and Use

Customers should read and understand relevant safety information before using chemical products.

Safe handling practices may include:

• Using suitable personal protective equipment.
• Maintaining appropriate ventilation.
• Avoiding skin and eye contact.
• Preventing inhalation of hazardous vapours or dusts.
• Avoiding ignition sources where relevant.
• Preventing contamination.
• Using compatible equipment.
• Following safe transfer and dispensing procedures.
• Avoiding incompatible chemical mixtures.

Specialised chemical processes may require additional risk assessments and professional advice.

20. Personal Protective Equipment

Appropriate PPE should be selected according to the chemical hazards and work activity.

Depending on the circumstances, PPE may include:

• Chemical-resistant gloves.
• Safety goggles.
• Face shields.
• Protective clothing.
• Suitable footwear.
• Respiratory protection.

PPE selection must consider the chemical, concentration, exposure conditions and relevant SDS guidance.

PPE does not replace higher-level controls such as substitution, isolation, enclosure or suitable ventilation.

21. Dangerous Goods Classification

Some products supplied by NRH Chemicals are classified as dangerous goods for transport.

Relevant transport information may include:

• UN number.
• Proper shipping name.
• Dangerous goods class.
• Subsidiary risk.
• Packing group.
• Special provisions.
• Applicable quantity restrictions.

Dangerous goods classifications must be determined from the specific product and applicable transport requirements.

A product may be hazardous for workplace purposes even if it is not classified as dangerous goods for transport.

22. Product Packaging and Container Integrity

Chemical packaging plays an important role in maintaining product quality and safety.

NRH Chemicals aims to supply products in packaging appropriate to their characteristics and intended distribution.

Customers should inspect products upon receipt where safe to do so.

Concerns may include:

• Leaking containers.
• Damaged closures.
• Broken seals.
• Cracked packaging.
• Missing labels.
• Evidence of contamination.
• Incorrect packaging.

Customers should not use products where packaging damage creates uncertainty about safety, identity or product integrity.

Any concerns should be reported to NRH Chemicals.

23. Damaged, Leaking or Unsafe Products

Where a chemical container is damaged or leaking, customers should prioritise personal safety.

Do not attempt to handle, open, repair or transfer a leaking chemical container if doing so may create a hazard.

Customers should:

• Keep people away from the affected area where appropriate.
• Avoid direct exposure.
• Consult the relevant SDS if safe to do so.
• Contact emergency services where necessary.
• Notify NRH Chemicals.
• Follow appropriate safety instructions.

For immediate emergencies in Australia, call 000.

Where safe and reasonably practicable, customers may provide photographs and relevant product identification details to assist our investigation.

24. Product Quality Concerns

NRH Chemicals takes concerns regarding product quality and specifications seriously.

Customers should contact us if they believe a product:

• Does not meet its stated specification.
• Is contaminated.
• Has an unexpected appearance.
• Has an incorrect concentration.
• Is incorrectly labelled.
• Has damaged packaging.
• Is otherwise potentially unsafe or defective.

We may request relevant information to assist with assessment.

Where necessary, investigations may involve supplier consultation, batch documentation review or appropriate product testing.

Where applicable consumer guarantees have not been met, customers will receive remedies in accordance with Australian Consumer Law.

25. Product Testing and Verification

Product testing may be undertaken by manufacturers, suppliers or suitably qualified testing providers.

The availability and scope of testing depend on the product and circumstances.

Customers requiring specialised verification should discuss their requirements before purchasing.

NRH Chemicals does not guarantee that every product is individually laboratory tested unless expressly stated.

A COA or specification document should be interpreted according to its stated scope and testing methodology.

26. Product Recalls and Safety Notices

NRH Chemicals recognises the importance of responding appropriately to product recalls and emerging safety concerns.

Where necessary, actions may include:

• Identifying affected products or batches.
• Reviewing supplier information.
• Contacting affected customers.
• Issuing safety instructions.
• Suspending supply.
• Arranging appropriate product collection.
• Providing applicable refunds or replacements.
• Cooperating with relevant regulators.

Customers should follow the specific instructions provided in any product recall or safety notice.

Dangerous goods must not be returned through unauthorised freight services.

27. Chemical Spills and Emergency Information

Chemical spills may create hazards to people, property and the environment.

Customers should maintain appropriate emergency arrangements for their activities and chemical inventories.

In the event of a spill:

• Prioritise personal safety.
• Alert others who may be affected.
• Avoid contact with the chemical.
• Refer to the SDS where safe.
• Contact emergency services where necessary.
• Use only appropriately trained and equipped personnel for safe containment activities.

Unknown, uncontrolled or high-risk chemical releases require specialist assessment.

28. Environmental Responsibility

NRH Chemicals encourages customers to manage chemical products in a manner that minimises environmental harm.

Chemical products should not be discharged into:

• Stormwater drains.
• Waterways.
• Soil.
• Sewage systems where discharge is unauthorised.
• Other unsuitable disposal locations.

Chemical waste and contaminated packaging must be managed in accordance with applicable environmental and waste legislation.

Customers may need to engage suitably authorised waste contractors.

29. Customer Responsibilities

Customers are responsible for assessing and managing the hazards associated with their own chemical use, storage and handling activities.

Customers should:

• Read relevant SDS documents.
• Follow product labels.
• Confirm product suitability.
• Implement appropriate risk controls.
• Maintain suitable storage conditions.
• Use appropriate PPE.
• Prevent unauthorised access.
• Avoid unsafe chemical mixtures.
• Follow applicable transport requirements.
• Dispose of chemical waste appropriately.
• Seek qualified advice where necessary.

These responsibilities do not exclude obligations owed by NRH Chemicals under applicable law.

30. Wholesale and Commercial Customers

Wholesale, retailer, distributor and commercial customers may have additional legal responsibilities relating to hazardous chemicals.

Depending on their activities, these may include:

• Maintaining a hazardous chemical register.
• Providing workers with access to SDS documents.
• Conducting workplace risk assessments.
• Ensuring appropriate chemical storage.
• Training employees.
• Maintaining emergency procedures.
• Complying with dangerous goods transport requirements.
• Providing appropriate downstream safety information.
• Maintaining product traceability.
• Cooperating with recalls.

Customers should seek guidance from relevant regulators or qualified professionals regarding their obligations.

31. Limitations of General Product Advice

NRH Chemicals may provide general information about products, specifications and handling requirements.

However, the suitability of a chemical for a particular process depends on circumstances that may be outside our knowledge or control.

Customers should not rely solely on general website descriptions or informal advice for safety-critical applications.

Where specialised applications are involved, appropriate technical assessment or professional advice may be necessary.

Nothing in this section excludes or limits statutory guarantees, representations expressly made by NRH Chemicals or other rights that cannot lawfully be excluded.

32. Customer Enquiries and Document Requests

Customers may contact NRH Chemicals for assistance with:

• Safety Data Sheets.
• Certificates of Analysis.
• Batch information.
• Product specifications.
• Product identification.
• Labelling enquiries.
• General chemical safety documentation.
• Product quality concerns.
• Recall information.

When requesting batch-specific information, please provide the relevant product name and batch or lot number where available.

33. Complaints and Safety Reporting

Customers who identify a suspected product safety issue should notify NRH Chemicals promptly.

Reports may include:

• Incorrect labelling.
• Missing safety information.
• Damaged packaging.
• Suspected contamination.
• Unexpected product characteristics.
• Incorrect product identification.
• Safety-related product defects.

NRH Chemicals will assess reports according to their seriousness and available information.

Where appropriate, matters may be escalated to management, suppliers or relevant authorities.

Complaints may also be handled in accordance with our Customer Complaints & Feedback Policy.

34. Privacy and Product Documentation

Information provided during SDS requests, quality investigations or product safety enquiries may include customer contact details and purchase information.

NRH Chemicals will handle personal information in accordance with its Privacy Policy and applicable legislation.

Relevant product information may be shared with suppliers, testing providers or other appropriate parties where reasonably necessary and lawful.

35. Policy Review and Continuous Improvement

NRH Chemicals may review this policy in response to:

• Changes to legislation.
• New product ranges.
• Updated hazard classifications.
• Revised SDS requirements.
• Supplier documentation changes.
• Product safety incidents.
• Customer feedback.
• Changes to business operations.
• Regulatory guidance.

We recognise that effective product safety management requires ongoing review and improvement.

36. Contact Information

For SDS requests, product documentation, technical information or product safety enquiries, please contact:

For general Australian chemical safety information, customers may also consult:

Our Commitment to Product Safety

At NRH Chemicals, we believe that supplying quality chemical products also means supporting customers with the information they need to make safe and informed decisions.

We are committed to maintaining appropriate product identification, supporting access to safety documentation, responding to product quality concerns and promoting responsible chemical use throughout the supply chain.

As an Australian family-owned business, we value long-term customer relationships built on reliability, transparency and accountability.

NRH Chemicals Management
Proudly Australian Owned & Operated | Established 2005