NRH Chemicals products are available through our network of trade and retail partners across Australia.
NRH Chemicals
Version 1.0 · Effective Date: 13 November 2026 · Last Updated: 13 November 2026
NRH Chemicals, also trading as the Blaster Group (ABN 94 112 422 474), is committed to respecting and protecting the privacy of our customers, suppliers, retailers, distributors, employees and website visitors.
As an Australian family-owned business, we recognise the importance of handling personal information responsibly, securely and transparently.
This Privacy Policy explains how NRH Chemicals collects, holds, uses and discloses personal information in connection with our business operations, website, online store, customer accounts, wholesale services and related activities.
We aim to handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our business.
By using our website or providing personal information to us, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by law, we will seek it separately.
NRH Chemicals is an Australian-owned and operated chemical supply business based in Western Sydney.
Established in 2005, the business has been under the ownership of Brandon Douglas and the Douglas family since December 2022.
We supply chemical products, solvents, lubricants, automotive cleaning products, industrial products and related accessories to retail customers, businesses, wholesalers and distributors.
For the purposes of this Privacy Policy, references to "NRH Chemicals", "Blaster Group", "we", "us" or "our" refer to the business operating under ABN 94 112 422 474.
Business Contact Details
NRH Chemicals / Blaster Group
ABN: 94 112 422 474
Address: 10-10 Production Place, Jamisontown NSW 2750
Phone: 02 9894 7360
Email: info@nrhchemicals.com.au
Website: www.nrhchemicals.com.au
The types of personal information we collect depend on how you interact with our business.
We may collect the following information where reasonably necessary for our activities.
When customers register for an online account or place an order, we may collect:
Account passwords and authentication information may be processed by our website platform or other authorised technology providers.
When applying for a retailer, distributor or wholesale account, we may collect:
Where a trade account involves personal guarantees or individual credit information, additional privacy and credit reporting obligations may apply.
We will provide any additional legally required notices before collecting or disclosing information for regulated credit reporting purposes.
When purchasing products, we may collect or receive:
Online payments may be processed through authorised third-party payment service providers.
NRH Chemicals does not require customers to provide complete payment card details directly to our staff for ordinary website transactions.
Payment card information entered into secure checkout facilities is generally processed by the relevant payment provider.
When you visit our website, we may collect technical and usage information, including:
Some of this information may be personal information where it identifies or can reasonably identify an individual.
We may collect personal information directly from you when you:
We may also receive information from third parties where reasonably necessary and lawful, including:
Where required by law, we will notify individuals about the collection of their information and the relevant purposes.
NRH Chemicals collects and uses personal information for legitimate business purposes, including:
Subject to applicable law and your communication preferences, we may use personal information to:
We may use personal information where reasonably necessary to:
Certain products supplied by NRH Chemicals may be classified as hazardous chemicals, dangerous goods or otherwise subject to specific regulatory requirements.
Where reasonably necessary, we may request additional information to verify:
We will seek to collect only the information reasonably necessary for the relevant purpose.
Information collected for chemical safety or regulatory purposes may be retained or disclosed where required or authorised by law.
NRH Chemicals does not sell customer personal information as a standalone commercial product.
We may disclose personal information to trusted third parties where reasonably necessary for our business operations, including:
We may share names, addresses, contact details and delivery instructions with freight providers to arrange deliveries.
Payment information may be shared with authorised payment processors for transaction processing, verification, fraud prevention and refunds.
We may use external providers to support website hosting, e-commerce operations, customer account management, data storage, email communications and technical services.
Where necessary, information may be disclosed to accountants, auditors, legal advisers, insurers and other professional service providers.
Where lawful and applicable, relevant information may be disclosed to authorised credit assessment, debt recovery or dispute resolution service providers.
We may disclose personal information where required or authorised by law, including in response to valid requests from courts, regulators or law enforcement agencies.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
NRH Chemicals may use technology, website hosting, payment, analytics, marketing or other service providers that store or process information outside Australia.
The countries involved may depend on the particular services and providers used.
Where the Australian Privacy Principles apply, we will take reasonable steps to address applicable obligations relating to overseas disclosures, including APP 8 where relevant.
Before publishing this policy, NRH Chemicals should confirm the overseas locations and privacy arrangements of its actual service providers.
Where practicable, we will seek to use providers with appropriate privacy and information security safeguards.
Our website may use cookies and similar technologies to support its operation and improve the customer experience.
These technologies may assist with:
Some cookies are necessary for website functionality, while others may relate to analytics or advertising.
Where required by applicable law, we will obtain consent before using particular tracking technologies.
Customers may be able to manage cookies through browser settings or any preference controls made available on our website.
Disabling certain cookies may affect website functionality.
For further information, please refer to our Cookie & Tracking Notice.
NRH Chemicals may send marketing communications to customers and business contacts in accordance with applicable Australian law, including the Spam Act 2003 (Cth).
Where required, we will obtain appropriate consent before sending commercial electronic messages.
Marketing communications will include an appropriate method to unsubscribe or opt out.
You may also request removal from marketing communications by contacting:
Email: info@nrhchemicals.com.au
We will process unsubscribe requests in accordance with applicable legal requirements.
Unsubscribing from promotional communications will not necessarily prevent us from sending essential transactional messages, such as order confirmations, invoices, delivery notifications or important product safety notices.
NRH Chemicals recognises the importance of protecting personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
We aim to implement reasonable security measures appropriate to the nature of the information and our business operations.
These may include:
No online system or method of electronic transmission can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account credentials and notify us if they suspect unauthorised access to their account.
NRH Chemicals retains personal information for as long as reasonably necessary for the purposes for which it was collected, including legitimate business, legal, taxation, accounting, product safety and regulatory requirements.
Retention periods may vary according to the type of information.
For example, transaction and financial records may need to be retained for periods required by applicable taxation and corporate recordkeeping laws.
Product safety and traceability information may require different retention periods.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where required by applicable law.
You may request access to personal information that NRH Chemicals holds about you.
Requests can be submitted by contacting:
Email: info@nrhchemicals.com.au
We may need to verify your identity before providing access.
Where applicable privacy law permits or requires us to refuse access, we will explain the reason to the extent required by law.
We aim to maintain personal information that is accurate, complete, relevant and up to date.
If you believe information we hold about you is incorrect, outdated or incomplete, please contact us.
We will consider reasonable correction requests and take appropriate action in accordance with applicable law.
If you have concerns about how NRH Chemicals has collected, used, stored or disclosed your personal information, please contact us.
Privacy Enquiries — NRH Chemicals
Email: info@nrhchemicals.com.au
Phone: 02 9894 7360
Address: 10-10 Production Place, Jamisontown NSW 2750
Please provide sufficient details to allow us to understand and investigate your concern.
We aim to acknowledge privacy complaints within five business days and provide a substantive response within 30 calendar days where reasonably practicable.
More complex matters may require additional time. If so, we will seek to keep you informed.
Where the Privacy Act applies and you are dissatisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/
Phone: 1300 363 992
Generally, the OAIC expects individuals to raise their complaint with the relevant organisation first.
NRH Chemicals takes suspected privacy and information security incidents seriously.
Where a suspected data breach occurs, we will assess the circumstances and take appropriate steps to contain and investigate the incident.
Where the Notifiable Data Breaches scheme applies and an eligible data breach occurs, we will comply with applicable notification requirements, including notification to affected individuals and the OAIC where required.
We may also take steps to:
Our website may contain links to external websites, social media platforms, payment providers or other third-party services.
NRH Chemicals does not control the privacy practices of independent third-party websites.
Customers should review the privacy policies of those services before providing personal information.
Our website and products are generally intended for adults and persons authorised to purchase the relevant products.
NRH Chemicals does not knowingly seek to collect unnecessary personal information from children.
Where we become aware that personal information has been collected from a child in circumstances requiring corrective action, we will take appropriate steps in accordance with applicable law.
Some chemical products may be subject to age-related or other purchasing restrictions.
If NRH Chemicals undergoes a sale, merger, restructuring or transfer of business assets, relevant business and customer information may need to be disclosed or transferred as part of that process.
Any such disclosure or transfer will be managed in accordance with applicable privacy and confidentiality obligations.
Where required, affected individuals will be notified.
NRH Chemicals may update this Privacy Policy from time to time to reflect:
The current version will be published on our website with its effective date.
Where required by law, we will provide additional notice or seek consent before implementing material changes affecting personal information.
For privacy enquiries, requests for access or correction, or complaints about the handling of personal information, please contact:
NRH Chemicals / Blaster Group
ABN: 94 112 422 474
Address: 10-10 Production Place, Jamisontown NSW 2750
Phone: 02 9894 7360
Email: info@nrhchemicals.com.au
Website: www.nrhchemicals.com.au
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